Policy library
Every policy we operate under, published in full.
The director-authored policy set that governs how we run 247 Rapid Response Ltd. Reviewed regularly. Plain-text, accessible, accountable.
Each policy below is a complete, standalone page. Last-reviewed dates are stamped on every page. If anything is unclear, email info@247rapidresponse.co.uk and we will respond within 3 working days.
Customer rights and contract
Customer rights
Terms and Conditions
Conditions on which 247 Rapid Response Ltd provides services to its customers.
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Compliance
Privacy Policy
How we collect, use, store and disclose personal data, and your rights under UK GDPR.
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Compliance
Cookie Policy
Which cookies this website uses, why we use them, and how you can opt out.
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Compliance
Compliance
Modern Slavery and Human Trafficking Policy
247 Rapid Response Ltd is committed to combatting modern slavery and human trafficking in all areas of our operations. We operate with a zero-tolerance approach and act ethically and with integrity in all business dealings and relationships.
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Compliance
Fraud Prevention and Anti-Bribery and Corruption Policy
247 Rapid Response adopts a zero-tolerance approach to fraud, bribery, and corruption. We are fully committed to acting with integrity in all business dealings and to maintaining systems and processes that prevent, detect, and respond to unethical or illegal behaviour.
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Compliance
Whistleblowing Policy
This policy provides a framework for employees and contractors to report concerns about wrongdoing, illegal activities, or unethical behaviour within our organisation. We encourage and protect anyone who speaks up about such issues in good faith.
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Compliance
Cyber Security Policy
The purpose of this cyber security policy is to provide guidelines and procedures to ensure the confidentiality, integrity, and availability of the organisation's information systems and data. All employees, contractors, and third-party vendors must follow this policy to protect the organisation's assets from unauthorised access, disclosure, modification, or destruction.
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Compliance
Illegal Workers Policy
Under United Kingdom immigration rules, it is a criminal offence to employ a person who is subject to immigration control and who has not been granted leave to enter or remain in the UK or does not have permission to remain. 247 Rapid Response is committed to lawful, evidenced right-to-work checks on every candidate.
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People
People
Equality, Diversity and Inclusion Policy
247 Rapid Response is committed to encouraging equality, diversity and inclusion across our workforce and eliminating all forms of unlawful discrimination. Our goal is to ensure our team truly reflects the diverse communities we serve.
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People
Anti-Harassment and Bullying Policy
247 Rapid Response is committed to providing an environment in which all individuals, clients and the public are treated with dignity and respect. We promote a working environment in which everyone is treated equally.
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People
Mental Health and Wellbeing Policy
Mental health and wellbeing are essential to a safe, productive, and supportive working environment at 247 Rapid Response. We recognise that mental ill health and stress contribute significantly to reduced performance and absenteeism, and we are committed to fostering mental wellbeing for everyone involved.
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Sustainability
Sustainability
Environmental Management Policy
247 Rapid Response is an emergency property maintenance business operating from a site in London. We recognise that our operations result in emissions and waste, and it is our aim to comply with legislation, continue to reduce the environmental impacts of our business, and operate in an environmentally responsible manner.
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Sustainability
Social Value Policy
We recognise the vital role that social value plays in how we deliver our services and carry out our projects. Our work has a social, economic and environmental impact on the communities we serve, and we are committed to ensuring that this impact is positive, meaningful and lasting.
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Customer rights
Customer rights
Complaints Procedure
If you are dissatisfied with any aspect of our service, please tell us within 14 days of the job. We acknowledge complaints within 3 working days and aim to resolve them within 28 days. Our published complaints procedure exists to protect both our customers and the standards we hold ourselves to.
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Customer rights
Refund and Cancellation Policy
Cancellations, rescheduling and refunds: how we handle each. Aligned to the three pricing models (set-price, hourly, scoped) and to your statutory consumer rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
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