For multi-property owners
Account clients get the better deal.
A portfolio-discount programme for estate agents, letting agents, property managers, multi-site landlords and commercial operators. One account manager, one monthly invoice, a published per-property discount that scales with portfolio size, and priority dispatch over reactive callouts.
The three-tier programme
Pick the account tier that fits your portfolio.
Account tier is set by the total property count under your billing entity, residential and commercial combined. Your rate moves down as your portfolio grows. No minimum monthly spend, no lock-in, 30 days' notice to close.
Growth account
20 to 49 properties
15% off published rates plus priority dispatch ahead of reactive callouts
Open growth account →Enterprise account
50+ properties
Bespoke per-portfolio pricing, dedicated account manager and monthly compliance reports covering CP12 and EICR status across every site.
Open enterprise account →Who we work with
Built for portfolios with more than one front door.
We run account contracts for the firms that hold the keys to multiple properties across London, whether that's residential lets, blocks under management, or a chain of commercial sites.
Estate agents
Pre-sale plumbing surveys, vendor compliance certificates and same-day reactive cover across your managed sales stock.
Letting agents
CP12 renewals, EICR co-ordination, end-of-tenancy plumbing and a single number for tenants across every let on the books.
Property managers
Block management, common-parts plumbing, communal heating, leaseholder reporting and single-point billing across portfolios.
HMO portfolios
Multi-appliance LGSRs, shared-bathroom drainage maintenance and Article 4 / HMO licensing-aware certificates for every room and let.
Multi-site commercial
Hotels, restaurants, retail chains and healthcare groups. One contract across every branch, with sector-specific compliance built in.
Housing associations
Tenant-facing reactive response, planned LGSR cycles, communal-system PPM and the reporting your regulator and board expect.
What's included
Every account, every benefit, every site.
The account programme is the simplest way to put a price on portfolio-wide reactive plumbing, heating, drainage and gas safety. Labour at your account rate, billed at a 1-hour minimum and then in 30-minute increments. Materials at trade cost plus 30%. Certificates and reports filed to your portal as we close each ticket.
- Dedicated account manager from Growth tier upward
- Monthly compliance reports covering CP12 and EICR status across every site
- Single monthly invoice across all properties, 30-day terms
- Priority dispatch ahead of reactive callouts during peak demand
- Published per-property discount that scales with portfolio size
- Pre-authorised reactive spend cap per visit (default £500 inc VAT, configurable per contract), anything inside the cap is auto-signed-off and we get straight to work, anything above is quoted and sent for your written approval before any chargeable work continues
- Custom SLAs available on Enterprise contracts after a free site survey
- Account portal access for ticket history and certificate downloads (in development)
- Labour billed at 1-hour minimum, then in 30-minute increments at your account rate
Commercial-specific services included
The compliance work commercial sites need, on one account.
Account clients running hospitality, healthcare, retail or food-service sites pick up the commercial-specific work below at their account rate. PPM cycles, one-off callouts and certificate-led compliance, billed under the same monthly invoice as the rest of the portfolio.
Grease trap maintenance
Routine servicing and emergency clean-outs on commercial-kitchen grease traps and interceptors.
Backflow prevention (RPZ) testing
Annual RPZ device testing and certification for Fluid Category 4/5 premises. Required by the Water Supply (Water Fittings) Regulations 1999.
Legionella and water hygiene
Risk assessments, sampling, tank cleaning, and TMV servicing to keep you HSG274-compliant.
TMV testing and servicing
Annual TMV2/TMV3 thermostatic mixing valve testing in care homes, schools, and healthcare settings.
Catering equipment plumbing
Combi-oven, dishwasher, ice-machine and bain-marie plumbing for commercial kitchens.
Commercial water-meter audit
Per-tenant or per-floor sub-metering audit, leak detection on commercial billing, and rebill paperwork for managing agents.
Food-safety drainage compliance
Drainage compliance reports for FSA, EHO, and Primary Authority Partnership audits. Photo-stamped per drain, certificate-led.
Pressure-boosting set maintenance
Servicing Grundfos, Wilo and Lowara pressure-boosting pumps in tall commercial buildings and managed estates where mains pressure can't reach the upper floors.
Cold water storage tank cleaning
L8 / HSG274-compliant tank cleaning, chlorination, and certification for commercial blocks. Pairs with the legionella risk-assessment programme.
Onboarding (4 steps)
How to become an account client today.
The self-serve account portal lands post-launch. In the meantime, opening an account is a short conversation and a signed agreement. Most accounts go live within one working day of first contact.
- 1
Get in touch via the contact form or call us
Use the contact form or the office line. Tell us how many properties sit under your billing entity, the mix of residential and commercial sites, and which postcodes they cover. One sentence per item is enough at this stage.
- 2
15-minute discovery call within one working day
We confirm portfolio size, the reactive-vs-planned mix, your preferred reactive spend cap (default £500 per visit, configurable), invoicing entity and any sector-specific compliance you need (CP12, EICR, LGSR, Legionella, TMV, RPZ). Voice call or email, your choice.
- 3
Written account agreement issued for signature
We send a PDF agreement covering the tier discount you qualify for, the reactive spend cap, billing entity, SLA targets (best-effort, not contractual unless agreed on Enterprise), terms of service, privacy posture, and your nominated authoriser. Sign and return digitally.
- 4
Account ID issued, first callout covered
Your account ID is registered against every future dispatch, invoice and compliance certificate. The first reactive callout, planned-maintenance booking or compliance certificate is covered under the agreement. Monthly invoicing starts on the first full calendar month.
Self-serve portal in development for post-launch. Until it ships, the above 4-step manual process is the route in. No minimum commitment, no lock-in, 30 days notice to close.
FAQ
Account clients: your questions.
What size portfolio qualifies for an account?
How does the discount work?
Do you require a minimum spend or commitment?
How does the pre-authorised spend cap work on reactive callouts?
Do account clients get priority during peak demand?
Can we mix commercial and residential properties under one account?
Are you Gas Safe registered and insured for commercial work?
Ready to open an account?
Get a quote in 24 hours.
Tell us how many properties sit under your billing entity and the mix of residential and commercial sites. We'll come back with a tiered rate card and a written account agreement within one working day. For live emergencies, the office line gets an engineer dispatched right now.
30 to 60 minute response across Greater London · Gas Safe registered #972173 · 12-month workmanship guarantee