247 Rapid Response
4.5 · 510 reviews
Nitrogen tracer-gas regulator and pressure gauges set up next to a bathroom sink during a 247 Rapid Response leak-detection callout

Service hub

Leak Detection across London and the South East

Leak detection from a directly-employed team. 24/7 reactive dispatch across all 33 London boroughs with a 30 to 60 minute target response, plus scheduled project visits across the wider South East of England (Sussex, Hampshire, Oxfordshire, Kent, Surrey, Berkshire, Buckinghamshire). Same fixed pricing, same 12-month guarantee, same insurance-grade reporting, every county.

33 London boroughs, 9 SE counties12-month guaranteeGas Safe Registered
30-60 MINResponse time
12 MOWorkmanship guarantee
FULLYInsured & accredited
24/7365 days a year

Specialist guides

Leak detection: deeper dives

Per-job guides covering scope, pricing, and how we handle the awkward bits.

Thermal imaging surveys

Specialist guide covering thermal imaging surveys across London.

Read

Acoustic leak detection

Specialist guide covering acoustic leak detection across London.

Read

Trace & access for insurance

Specialist guide covering trace & access for insurance across London.

Read

Moisture mapping survey

Specialist guide covering moisture mapping survey across London.

Read

Tracer gas leak detection

Specialist guide covering tracer gas leak detection across London.

Read

Fluorescent UV dye testing

Specialist guide covering fluorescent UV dye testing across London.

Read

Underground supply pipe leak

Specialist guide covering underground supply pipe leak across London.

Read

Pre-purchase plumbing survey

Specialist guide covering pre-purchase plumbing survey across London.

Read

Salt-test damp analysis

Specialist guide covering salt-test damp analysis across London.

Read

Damp survey full report

Specialist guide covering damp survey full report across London.

Read

Ceiling leak and water-stain trace

Specialist guide covering ceiling leak and water-stain trace across London.

Read

Shower tray and pan leak detection

Specialist guide covering shower tray and pan leak detection across London.

Read

Bath leak test (under-bath access trace)

Specialist guide covering bath leak test (under-bath access trace) across London.

Read

Central heating leak detection

Specialist guide covering central heating leak detection across London.

Read

Underfloor leak detection

Specialist guide covering underfloor leak detection across London.

Read

Concrete slab leak detection

Specialist guide covering concrete slab leak detection across London.

Read

Symptoms

Signs you have a hidden leak

Spotting the early signs saves money. Each of these symptoms is a reason to call a qualified engineer before it becomes an emergency.

⚠️ Unexplained spike in water bill

Thames Water bill up 30%+ with no change in occupancy or usage = hidden leak. Often an underground supply leak or a constantly-running toilet.

⚠️ Damp patch that won't dry out

Persistent damp on a wall or ceiling, particularly one that doesn't track to a known weather-driven cause, almost always indicates an active leak.

⚠️ Boiler losing pressure with no visible leak

System leak somewhere in the central heating circuit. Could be radiator pin-hole, joint weep, or under-floor pipework. Trace gas or thermal usually finds it.

⚠️ Warm patch on a floor (in summer or unheated zone)

Hot water leak on a buried supply pipe. Thermal imaging makes this obvious, the pipe creates a clearly visible heat plume on the floor surface.

⚠️ Sound of running water with no taps on

Rare and definitive. There's an active leak somewhere in the supply system. We isolate zones to identify which run is leaking.

⚠️ Recent flooring failure (warped boards, lifted tiles)

Often a leak that's been running for months has reached the floor finish.

⚠️ Mould growth in unexpected places

Persistent mould below sink units, behind built-in furniture, or low on internal walls usually indicates a slow leak feeding the mould with water.

⚠️ Stains on ceilings below bathrooms or kitchens

Active or recently-active leak in the floor above. Trace immediately, long-running leaks can compromise structural timber.

How we work

Our leak detection engineer process.

No surprises, no “I'll need to come back tomorrow”. This is the exact path every leak detection job follows.

  1. Site visit and customer interviewWe start with what you've seen, when you saw it, what's been done already. Saves us time, saves you money.
  2. Visual inspection & moisture mappingCapacitance and pin-meter moisture readings establish the wet zone and the gradient of moisture concentration.
  3. Pressure isolation testsSystematic isolation: hot vs cold. Mains vs system. Floor by floor. Identifies which circuit is leaking.
  4. Thermal imaging surveyFLIR cameras visualise temperature differentials. Hot water leaks produce distinct heat plumes. Cold water leaks cause evaporative cooling visible as cool spots.
  5. Acoustic detectionGround microphones and listening sticks pinpoint the leak to within 100–300mm.
  6. Tracer gas (where required)For deeply buried or inaccessible leaks. Hydrogen-nitrogen mix introduced. Sniffer probes identify escape point.
  7. Written report with images and recommendationsInsurance-grade. Locations marked. Recommended access cuts and repair scope.
  8. Repair (separate quote) or trace-and-access invoicingWe can carry out the repair under our standard plumbing service, or invoice trace-and-access alone for insurance-claim purposes.

London context

Leak detection in London: what makes it different.

London's building stock and water characteristics make hidden leaks both more common and more damaging than elsewhere.

High water pressure in many areas. Mains pressure of 4–6 bar in some inner London zones puts more stress on joints and pipework than the UK average of 2–3 bar. Pinhole leaks and joint failures are correspondingly more common.

Hard water and pinhole corrosion. Hard London water is mildly aggressive to copper pipework over decades. Pinhole leaks on 1970s-80s copper installations are now showing up across the city. Thermal imaging finds them before they breach the floor finish.

Period properties with original lead supply pipes. Many Victorian/Edwardian terraces still have lead between the pavement stop tap and the internal stop tap. Lead corrodes slowly over a century-plus and develops hairline failures. Tracer gas locates these without excavating the pavement.

Need a 24/7 emergency engineer?

30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.

South East England coverage

Leak detection also across the wider South East.

Beyond London + the M25 belt we run leak detection as scheduled project visits across 8 South East England counties. Same kit, same workmanship guarantee, insurance-grade written reporting accepted by every major UK insurer. Pick your county for postcodes covered, the water authority, target arrival window, and local property-stock notes.

See the South East coverage hub →

FAQ

Leak detection: your questions

How fast can a leak detection engineer reach me?
Typical response across the M25 is 30 to 60 minutes, often faster in inner London, subject to engineer availability and traffic. Live dispatch, never queued. Times quoted are best-effort targets, not contractual guarantees.
How does leak detection pricing work?
Labour is one flat rate across London and the M25, billed per 30 minutes: from £75 / 30 min (daytime) up to £147 / 30 min (nighttime), with a one-hour minimum then 30-minute increments. There is no callout fee. Domestic prices shown inc VAT, no hidden extras (no parking, fuel, ULEZ or Congestion Charge surcharges). The engineer converts to a fixed-price quote on site after diagnosis where the scope is clear. Materials at trade cost plus 30%, itemised on the invoice. Full rate card.
Do you charge to come out and look?
There is no callout fee, ever. For pre-planned bookings the one-hour minimum labour charge starts when the engineer begins on-site work. For 24/7 emergencies you pay only for the labour at the rate for the time of day, plus any materials. Non-emergency reschedules are free with at least 24 hours' notice.
Are you Gas Safe registered?
Yes. Gas Safe Register number 972173. Verifiable live at gassaferegister.co.uk using that number or any individual engineer's ID.
Do you guarantee the work?
Every job carries a 12-month workmanship guarantee. If something fails inside 12 months for the same fault, we come back at no charge.

Need a leak detection engineer now?

Lines open every hour of every day. An engineer can be on the way to you in the time it takes to get a quote elsewhere.