247 Rapid Response
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247 Rapid Response engineer surveying an open manhole at night with UV dye visible in the chamber

Drainage

Backflow from mains drainage across London

Specialist backflow from mains drainage as part of our 24/7 drainage service. Same fixed pricing, same 30 to 60 minute target response, same 12-month guarantee.

30 to 60 min target response12-month guaranteeGas Safe Registered
30-60 MINResponse time
12 MOWorkmanship guarantee
FULLYInsured & accredited
24/7365 days a year

Backflow from the public mains drainage is the worst kind of drainage emergency, sewage from the Thames Water main being forced back up your private lateral and out through the lowest fittings in the property. The trigger is almost always a storm event in a combined sewer area where the hydraulic gradient briefly reverses, but it can also happen during planned mains works, downstream blockages outside your boundary, or tidal surge in low-lying parts of east and south-east London. Properties sat at the bottom of a hill, in basements, in semi-basement flats below pavement level, or with ground-floor wet rooms built over the original cellar line are by far the most exposed, and once mains backflow has occurred even once the only reliable answer is a physical non-return barrier between your property and the public sewer.

We design and install backflow protection across London, from a simple in-line non-return valve on a single lateral to a full BS EN 13564 anti-flood device in a purpose-built chamber at the boundary, complete with bypass arrangement and serviceable access. We work to BS EN 752 for the system-level design and the Building Regulations Part H sizing, and where the property has previously surcharged we coordinate the CCTV survey, the lateral repair, the anti-flood device, and any Thames Water permit work as one job rather than dragging it across three separate contractors.

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When We Use This

Where this service applies

  • Sewage rising from ground-floor showers, baths, or WCs during heavy rainfall
  • Basement and semi-basement flats below the surrounding pavement level
  • Properties known to be on the Thames Water surcharge register
  • Combined sewer areas of inner London where storm rainfall reverses the hydraulic gradient
  • Low-lying ground in tidal Thames boroughs (Bexley, Greenwich, Lewisham, Tower Hamlets)
  • New basement conversions requiring Part H backflow protection at sign-off
  • Insurance policies now requiring a non-return valve as a condition of cover renewal
  • Properties with single-stack drainage where backflow would surcharge every appliance simultaneously
  • Replacement of failed, seized, or undersized legacy NRVs
Our Process

How we deliver

No surprises, no upselling. The exact path every job follows.

  1. 1
    Risk assessment and site levels
    We confirm the property is genuinely at backflow risk by surveying the relative levels between your lowest fitting and the Thames Water boundary box invert. If you are above the local flood line we will tell you so rather than sell unnecessary plant.
  2. 2
    CCTV survey of the private lateral
    Push-rod or crawler camera from the property to the boundary, defects WRc-coded, and any pre-existing damage repaired before the new valve is fitted (mains backflow tends to expose latent joint failures).
  3. 3
    Device specification
    Single-flap non-return valve for low-risk single laterals, double-flap mechanical NRV for higher-risk properties, or a full electrically-actuated BS EN 13564 type 3 device with battery backup and audible alarm where basements or finished living space sit at risk.
  4. 4
    Chamber excavation and pipe break-in
    New inspection chamber dug in the line, brickwork to Class B engineering brick or precast concrete ring depending on depth and loading, channel reformed for free flow under normal conditions.
  5. 5
    Anti-flood device installation
    Device set on engineering brick benching, full bore alignment verified, removable flap or actuator assembly tested through ten clean cycles before backfill. Bypass arrangement provided so the device can be serviced without taking the drain out of use.
  6. 6
    Commissioning test
    Controlled water introduction from upstream to confirm free forward flow, and a simulated backflow test from downstream to prove the valve seals. Results recorded for your file.
  7. 7
    Cover, frame, and reinstatement
    Recessed cover and frame to match the surface finish, slabs or block paving reinstated, and the chamber location dimensioned on an as-built sketch so future occupants and contractors can find it.
  8. 8
    Documentation and servicing schedule
    Manufacturer data sheet, commissioning record, photographic file, and a recommended six-monthly inspection schedule, all bundled into a PDF for Building Control, your insurer, and the next owner.
Frequently Asked

Your questions answered

How much does an anti-flood device cost to install in London?
The device itself and the new boundary chamber are itemised separately. A simple flap-type NRV in an existing chamber is typically a half-day job; a full BS EN 13564 type 3 electrically-actuated installation with a new chamber is one to two days plus reinstatement.
What is the difference between an NRV and a BS EN 13564 anti-flood device?
A non-return valve is a simple mechanical flap that closes against reverse flow. A BS EN 13564 anti-flood device is a classified product tested to a known performance standard, available in types 2 (mechanical) and 3 (electrically actuated with alarm), and is what insurers and Building Control increasingly ask for on properties with finished living space at backflow risk. The standard covers seating, sealing, and serviceability rather than just the principle.
Will the device need maintenance?
Yes. Every flap or actuator type collects sediment and the seal degrades over time. We recommend a six-monthly inspection and clean for mechanical types and an annual full service for electrically-actuated devices. We offer this on a maintenance contract or as a one-off booked visit.
Will fitting a non-return valve stop my own appliances draining when the main is surcharged?
Temporarily, yes, that is how the device works. While the public main is in surcharge the valve is closed and your private drainage discharges only as far as the chamber. This is why basement properties usually need an internal sump and pump arrangement to discharge above the flood line during a storm event. We design the two as a single system rather than fitting the valve in isolation.
Does Thames Water need to approve the installation?
For installations on the private side of the boundary, no consent is required, though Building Regulations Part H still applies. If the new chamber needs to be cut into a Thames Water asset, or sits over a public sewer, then a Section 50 (highway) or Build-Over Agreement may be needed and we will handle the application for you.
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30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.

FAQ

Backflow from mains drainage: your questions

How fast can you reach me for backflow from mains drainage?
Typical on-site time is 30 to 60 minutes across the M25, subject to engineer availability and traffic. Live dispatch, never queued. Times quoted are best-effort targets, not contractual guarantees.
What does backflow from mains drainage typically cost?
Labour is one flat rate across London and the M25, billed per 30 minutes: from £75 / 30 min (daytime) up to £147 / 30 min (nighttime), with a one-hour minimum then 30-minute increments. There is no callout fee. Domestic prices shown inc VAT, no hidden extras. Fixed-price conversion available on most jobs after diagnosis. Full rate card.
Is the work guaranteed?
Yes. Backflow from mains drainage carries the same 12-month workmanship guarantee as every other drainage job we do.
Are you Gas Safe registered?
Yes. Gas Safe Register number 972173. Verifiable live at gassaferegister.co.uk before our engineer walks in.

Need backflow from mains drainage now?

30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.