Burst pipes are the #1 cause of insurance escape-of-water claims in the UK, costing the industry over £1 billion per year. Most happen in winter (frozen pipework expanding and rupturing), but pipe failures from joint corrosion, pinhole-leak progression, water-hammer damage and physical impact happen year-round.
The repair itself is usually straightforward, a competent plumber can replace a 1m section of failed copper or plastic pipe in under an hour. The damage management, drying-out and insurance handling is where most homeowners get stuck. We take the entire process off your hands: emergency containment, permanent repair, insurance-grade report, direct insurer billing on covered claims, and full restoration to pre-incident state.
Where this service applies
- Frozen-burst copper or plastic pipework (most common in winter)
- Pinhole leak progression to full pipe failure
- Joint failure (compression, capillary, push-fit)
- Lead pipe failure (Victorian/Edwardian London terraces)
- Underground supply pipe rupture
- Boiler-circuit burst (sealed system pressurised pipework)
- Outdoor tap or garden pipework freeze damage
- Pipe damage during DIY or building work
How we deliver
No surprises, no upselling. The exact path every job follows.
- 1
Emergency containment over the phone
We talk you through stop-tap, system drain-down, and safety while engineer is dispatched. - 2
Engineer arrives 30 to 60 minutes
Van stocked with copper, plastic and push-fit fittings, soldering, all common joint types. - 3
Site assessment & insurance check
We confirm whether trace-and-access and escape-of-water cover apply on your policy. - 4
Permanent repair
Soldered or compression repair on copper. Push-fit or compression on plastic. Full pipe section replacement where required. - 5
Pressure test post-repair
Full system pressure verification before we leave, no callbacks. - 6
Insurance-grade report
Photographic record, root cause analysis, repair scope, restoration recommendations. - 7
Direct insurer billing on covered claims
We handle the claim paperwork and bill your insurer directly. - 8
Restoration coordination
Make-good plastering, tiling, decorating, flooring, handled end-to-end on covered claims.