247 Rapid Response
4.5 · 510 reviews
247 Rapid Response engineer at the rear of a fully-kitted emergency response van on a London street at night

Emergency plumbing

Leaking water main and supply pipe repair across London

A hidden leak on the buried pipe bringing water into your home often shows up as a soaring water bill, a soggy patch on the lawn, or weak pressure at the taps. Our directly-employed, insured London plumbers trace and fix it, usually within 30 to 60 minutes across London and the M25.

30 to 60 min target response12-month guaranteeGas Safe Registered
30-60 MINResponse time
12 MOWorkmanship guarantee
FULLYInsured & accredited
24/7365 days a year

A leak on the mains supply pipe between the Thames Water boundary box and your internal stop-tap is your responsibility, not theirs. We trace and repair it, usually without trenching the whole front garden.

What we do for supply pipe leaks

Acoustic and tracer-gas detection on the buried supply run, targeted excavation only where confirmed, like-for-like repair in MDPE or copper, and reinstatement of the surface above. We coordinate with Thames Water if the leak is on their side of the boundary box so you don't pay for their fix.

Signs of a supply pipe leak

Unexplained spike in your water bill

Thames Water bills jumping 30%+ with no change in usage almost always means a hidden underground leak.

Damp patch on the path or front lawn

Especially visible after a dry spell when the rest of the surface is bone-dry.

Dropping pressure at the tap

Mains pressure feels weaker upstairs or first thing in the morning.

Sound of running water with all taps off

Listen at the internal stop-tap with everything else closed; a constant hiss is a tell.

What it costs (indicative)

Detection is billed at the leak-detection hourly rate. Excavation and repair are quoted as a fixed-price job after detection. Most insurers cover detection + reinstatement under trace-and-access. Full pricing.

When to call us

  • ✔ Your water bill has risen sharply with no usage change.
  • ✔ There's a persistent damp patch on the path, drive or front garden.
  • ✔ Mains pressure has noticeably dropped over weeks.
  • ✔ Thames Water has told you the leak is on the customer side of the boundary box.

Need a 24/7 emergency engineer?

30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.

FAQ

Leaking water main and supply pipe repair: your questions

How fast can you reach me for leaking water main and supply pipe repair?
Typical on-site time is 30 to 60 minutes across the M25, subject to engineer availability and traffic. Live dispatch, never queued. Times quoted are best-effort targets, not contractual guarantees.
What does leaking water main and supply pipe repair typically cost?
Labour is one flat rate across London and the M25, billed per 30 minutes: from £75 / 30 min (daytime) up to £147 / 30 min (nighttime), with a one-hour minimum then 30-minute increments. There is no callout fee. Domestic prices shown inc VAT, no hidden extras. Fixed-price conversion available on most jobs after diagnosis. Full rate card.
Is the work guaranteed?
Yes. Leaking water main and supply pipe repair carries the same 12-month workmanship guarantee as every other emergency plumbing job we do.
Are you Gas Safe registered?
Yes. Gas Safe Register number 972173. Verifiable live at gassaferegister.co.uk before our engineer walks in.

Need leaking water main and supply pipe repair now?

30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.