Direct insurer liaison

We correspond directly with your insurer's claims handler and loss adjuster on your behalf. Quotes formatted to insurer specifications, photographic evidence packaged for the file, signed-off scope of works submitted, payment milestones reconciled. You stay informed; you don't have to chase.

The biggest delay on a domestic insurance claim is the gap between the homeowner and the insurer's claims pipeline. The customer doesn't know how to format a scope-of-works document, the claims handler doesn't have time to chase the survey report, the loss adjuster wants photographic evidence in a specific layout, and three weeks pass while everyone waits for someone else to send the right paperwork. 247 Rapid Response handles that whole correspondence loop directly with the insurer.

How insurer liaison works

1. Claim handover. You forward us your claim reference, the insurer name, and the loss adjuster's contact details (where one has been appointed). We take over correspondence from there with your written authorisation.
2. Scope-of-works submission. We package the survey report, photographic evidence, and a fixed-price scope of works in the format your insurer uses. Most claims handlers approve within 5 working days when the submission is correctly formatted.
3. Loss-adjuster engagement. If the insurer appoints a loss adjuster for a larger claim, we attend the inspection visit, walk them through the survey findings, and answer any technical queries on the spot.
4. Variation orders. If the scope expands during the work (e.g. additional water damage uncovered behind the original opening), we submit the variation to the insurer same-day so the approval doesn't hold up the job.
5. Payment reconciliation. The insurer pays us direct for the agreed scope. You pay only your policy excess.

Insurers we routinely work with

LV, Aviva, Direct Line, Admiral, Hiscox, Zurich, AXA, RSA, NIG, Allianz, Ageas, Legal & General, Churchill, NFU Mutual, More Than, Saga, Esure, John Lewis Finance, Sainsbury's Bank, M&S Bank, Privilege, Halifax, Lloyds, Nationwide, HSBC, Tesco Bank. The submission format varies slightly by insurer; we keep templates for the ones we see most often.

What this saves you

The typical homeowner-handled claim on a hidden leak takes 4 to 8 weeks from FNOL to approval. With direct insurer liaison we average 5 to 10 working days. You don't have to chase, attend inspections, or learn a new vocabulary. You sign the survey-acceptance form, pay your excess, and let us run the rest.

Pricing

Direct insurer liaison is included as part of any trace-and-access, leak-detection or damp-survey job we run as an insurance claim. No separate charge to you.

Call 020 8050 5306 with your claim reference, or book online.