Reinstatement and restoration

Full reinstatement of your property to its pre-incident condition after an insurance-covered leak or flood. Drying, dehumidification, structural repairs, redecoration, flooring, joinery. Covered by your policy where the underlying claim is approved. We don't subcontract the restoration to a separate firm.

Once the leak is fixed, the property still needs to be put back together. Plasterboard replaced, walls redecorated, floorboards relaid, kitchen-island carcase rebuilt, cornicing reinstated, ceiling re-skimmed, carpet replaced, joinery refitted. Many plumbing firms hand this off to a separate restoration contractor; the homeowner then has to coordinate two firms, two quotes, two timetables, and two sets of correspondence with the insurer. 247 Rapid Response runs the full reinstatement in-house so the handover never happens.

What reinstatement covers

• Drying and dehumidification. Industrial-grade dehumidifiers (Trotec TTK) and air movers. Daily moisture-content monitoring with Protimeter Surveymaster until plasterwork and timber substrate read 16% or below.
• Mould remediation where the leak has been active for more than 4 weeks. HEPA-filtered air scrubbers, antimicrobial treatment of affected surfaces, sealed-PPE working where mould growth is visible.
• Plasterboard and plaster replacement. Cut-back to sound substrate, dot-and-dab or batten-fix new board, two-coat skim, ready for redecoration after 7 days of drying.
• Redecoration. Mist coat, two coats of emulsion matched to the original (we colour-match on-site). Skirting, architrave, and cornicing refitted and repainted.
• Flooring. Floorboards relaid, engineered wood replaced like-for-like, vinyl re-laid, carpet replaced from like-for-like stock (or your insurer's preferred supplier).
• Joinery. Kitchen carcase repair or replacement, built-in furniture rebuilding, fitted-wardrobe restoration. We work with our partner joiner for bespoke kitchen reinstatement.
• Tiling. Wall and floor tiling re-bedded where original tiles can be salvaged; full re-tile in colour-match where they cannot.

How it integrates with the claim

The reinstatement scope is submitted as one line in our insurer-liaison submission, with itemised costs against each work-stream. The insurer signs off the whole scope before we start. Variation orders submitted same-day if the work uncovers additional damage during reinstatement (e.g. compromised joist below the original waterline).

Pricing

Covered by your policy where the underlying claim is approved. You pay your excess. We bill the insurer direct.

Quality standard

BS 8102:2022 for any below-DPC drying work. BS 6262 for replacement glazing. NHBC reinstatement standards for re-plastering and skim. 12-month workmanship guarantee on the reinstatement work, separate from any insurer-mandated warranty.

Call 020 8050 5306 with your claim reference, or book online.