247 Rapid Response
4.5 · 510 reviews
247 Rapid Response engineer on a leak detection callout in Medway

Medway · Kent · South East England

Leak detection in Medway.

Thermal imaging, acoustic, tracer gas, fluorescent UV dye, salt-test damp analysis. Scheduled 1 to 2 working days, target on-site 9am to 5pm slot. Across Chatham, Gillingham, Rochester, Strood and the wider Medway.

Insurance-grade reportingBS-compliant workmanship12-month workmanship guarantee
30-60 MINResponse time
12 MOWorkmanship guarantee
FULLYInsured & accredited
24/7365 days a year

Local context

Leak detection in Medway: what we expect on site.

Hard chalk-aquifer water at 280 to 330 ppm CaCO3 – supplied across Medway by South East Water and Southern Water – is aggressive to copper pipework over time, and the Victorian and Admiralty-era terrace stock in ME1, ME4, and ME5 still carries original copper supply runs concealed beneath solid floors and behind plaster. Leaks here rarely present as visible damp; they show first as unexplained meter movement or rising damp at skirting level long after the pipe has been losing water slowly.

Our detection surveys use three complementary methods. Thermal imaging identifies temperature anomalies in floors and walls that indicate water tracking through structure. Acoustic correlation pinpoints the leak source along a pressurised pipe run to within a centimetre, avoiding unnecessary opening-up in conservation-area properties around Rochester. Where the pipework is too short or the signal too complex for correlation alone, tracer gas is introduced under low pressure to confirm the precise exit point. Every survey closes with an insurance-grade written report – photographs, pipe-run sketch, confirmed leak location, and pressure readings – which satisfies the documentation requirements of all major UK insurers. No callout fee applies; see /pricing.

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Frequently asked

Leak detection in Medway: your questions.

How fast can you reach Medway for leak detection?
Scheduled 1 to 2 working days, target on-site 9am to 5pm slot. We do not run reactive 24/7 callouts in Kent unless the district is M25-adjacent (yours is not). Scheduled project visits are slot-booked from our north-west London base. Times quoted are best-effort targets, not contractual guarantees.
What does leak detection cost in Medway?
Medway leak detection survey from £449 for a 60 to 90 minute visit with written insurance-grade report (inc VAT for domestic). Any follow-on repair work charged at the hourly rate that applies at your zone and time of day, billed in 30-minute increments (see /pricing). Salt-test damp analysis from £125 per sample with 48-hour lab turnaround.
Do you cover all postcodes in Medway?
Yes. We cover ME1, ME2, ME3, ME4, ME5, ME7, ME8 across Chatham, Gillingham, Rochester, Strood, Rainham and the rest of Medway. Naval-base heritage stock in Chatham; mixed Victorian terraces and post-war estates with cast-iron drainage.
What kit do you bring to Medway for leak detection?
FLIR E76 (320×240 sensor) or FLIR E96 (640×480 sensor) thermal imaging camera (sensitive to <0.04°C), Sewerin Aquaphon A150 acoustic correlator with rod and ground microphone, 5% hydrogen / 95% nitrogen tracer gas safe mix (BS EN 14338-compliant), Spectroline OPX-365 UV dye inspection lamp, and Protimeter Surveymaster moisture mapping tool.
Will the report be accepted by my insurer in Medway?
Yes. Our written leak detection reports are accepted by every major UK insurer for trace-and-access policy claims: LV, Aviva, Direct Line, Admiral, Hiscox, Zurich, AXA, RSA, NIG, Allianz, Ageas, Legal & General. Reports include location coordinates, leak rate or drainage condition estimate, photographic evidence, thermal image scans, and a recommended-repair section the customer can hand to any contractor.

Other South East services

Pair this with our other South East service.

We run both drainage and leak detection across Medway. Drainage handles the unblock + survey + relining work; leak detection handles the forensic trace + insurance report side. Many customers book both on the same visit.

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30 to 60 minute response across every London borough. Gas Safe registered. 12-month workmanship guarantee.