FREE insurance reports. FREE restoration. We handle the claim for you.
If your emergency is covered by your home insurance, and most are, we provide an insurance-grade report at no cost, and we'll deal directly with your insurer on your behalf. Restoration of your property to its pre-incident state is 100% free of charge when the claim is approved. You don't pay a penny out of pocket. Full details
A leak-detection survey is the right service when you know there is a leak but no one can yet find it. Damp ceilings below first-floor bathrooms, unexplained spikes on the water bill, persistent staining at the base of an exterior wall, or a pressure-loss heating system that needs daily topping up. Local plumbers will often guess, lift a few boards, find nothing, and bill for the time. A proper non-invasive survey reverses that: we identify the source before any cutting begins, document the finding to insurance-grade standards, and quote the actual repair separately so it can be claimed under the escape-of-water cover.
Our survey kit travels with us. We use FLIR E76 and E96 thermal-imaging cameras for radiant temperature differentials on walls, floors, and ceilings; Sewerin acoustic loggers and microphones for pressurised mains leaks; Sewerin tracer-gas (a 5% hydrogen, 95% nitrogen blend, intrinsically safe and non-flammable) for buried supply and central-heating pipework; Protimeter Surveymaster and Hygromaster dual-mode moisture meters for quantitative wall-and-floor mapping; and a borescope camera for tight cavity inspection. Every survey ends with a written report, photographs, thermal images, moisture readings, and a separately-itemised repair quote you can take straight to the insurer.
Out-of-area leak surveys we travel for
- Country houses with unexplained damp staining where local trades have not been able to find a source.
- Pressure-loss central-heating systems on listed or large-footprint properties, needing daily top-up with no visible loss.
- Unexplained water-bill spikes on properties served by long buried MDPE supply runs from the boundary stop-tap.
- Insurance-claim trace-and-access investigations on properties where the loss adjuster has asked for a specialist survey.
- Pre-purchase concerns where a buyer's surveyor has flagged elevated moisture readings without identifying a cause.
- Multi-flat buildings where escaping water in one unit is presenting as ceiling damage in another, and the source unit is unclear.
- Underfloor-heating zones with falling pressure where the manifold is sound and the leak is somewhere in the loop.
- Estate properties, holiday lets, and second homes where the owner is rarely on site and needs a one-visit definitive answer.
How an out-of-area survey runs
Seven stages, completed in a single visit wherever the property layout allows.
- 1
Free phone scope-out
A 10 to 15 minute call to understand the symptoms, the property size, and whether the leak is most likely on the cold mains, the heating circuit, or a waste pipe. We confirm the survey is the right next step before quoting. - 2
Written quote with mileage breakdown
A fixed survey fee, day rate (typically a single engineer for a single day), mileage at the HMRC AMAP £0.45 per mile each way from the nearest M25 junction, and a separate not-to-exceed for tracer-gas consumables if needed. - 3
Arrival and initial walk-round
Property orientation, identification of all damp evidence, location of the mains stop-tap, the boiler, the manifold (if UFH), and a baseline meter and pressure reading. - 4
Thermal and moisture mapping
FLIR E76 or E96 sweep across suspect surfaces, with Protimeter Surveymaster moisture readings logged at gridded intervals. Anomalies marked, photographed, and recorded. - 5
Acoustic and tracer-gas trace
Sewerin acoustic loggers on the mains for pressurised leaks. Where required, the suspect pipe section is isolated and charged with 5% H2/95% N2 tracer gas; surface sniffer locates the egress point to within centimetres. - 6
Same-visit written report
A PDF report drafted on site: methodology, equipment used, thermal images, moisture readings, leak source confirmation, and recommended repair scope. - 7
Separately-itemised repair quote
The actual repair, costed line by line, in the format insurers expect under the escape-of-water section of the policy. We will deal directly with your insurer where you give us written authority.