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If your emergency is covered by your home insurance, and most are, we provide an insurance-grade report at no cost, and we'll deal directly with your insurer on your behalf. Restoration of your property to its pre-incident state is 100% free of charge when the claim is approved. You don't pay a penny out of pocket. Full details
For lettings agents, property managers, and multi-site landlords whose London portfolio is anchored with us, we will absorb the cross-region properties (the buy-to-let in Hertfordshire that does not quite sit in our M25-adjacent zone, the HMO in Brighton, the holiday let in the New Forest) into the same monthly CP12 and LGSR compliance cycle as the London stock. One account manager, one calendar, one engineer roster, and a single consolidated monthly invoice. It is the simplest answer for portfolio holders who would otherwise be juggling three or four regional sub-contractors and reconciling three or four separate audit trails at renewal time.
We are Gas Safe registered (registration number 972173), with the engineers on the CP12 roster ticketed for natural gas, LPG, multi-appliance domestic, and HMO multi-occupancy work. Every certificate is issued through the Gas Safe portal with the original PDF in the landlord's compliance pack and a copy uploaded to your management software (Reapit, Arthur, PayProp, FixFlo, or your bespoke system) on the day of issue. Where a remedial is required, the appliance is classified (Immediately Dangerous, At Risk, or Not to Current Standards), the tenant is notified, the appliance is capped if appropriate, and a remedial quote is issued under your pre-authorised reactive cap. This is an account-client service: it is available to existing portfolio account holders rather than as a one-off out-of-area job.
Cross-region portfolio compliance we take on
- London letting agents with a handful of rural and coastal properties on their managed-roster.
- Portfolio landlords with stock split between London and the Home Counties second-tier (Sussex, Hampshire, Cambridgeshire).
- HMO operators with multi-appliance properties (3 to 8 gas appliances per dwelling), requiring full-survey CP12 inspection at each renewal.
- Build-to-rent and PRS operators with regional clusters outside our standard M25-adjacent zone.
- Holiday-let portfolios that require an annual gas-safety certificate to meet FHL or platform-listing requirements.
- Charity and housing-association stock at the edge of our footprint, where adding the regional properties to an existing London contract is more efficient than a separate sub-contractor.
- Letting agents migrating from a multi-supplier model to a single-supplier compliance contract.
- Account clients with concentrated regional clusters that justify a scheduled regional CP12 day rather than scattered single visits.
How a regional CP12 cycle runs
Eight stages, designed around your existing portfolio compliance calendar.
- 1
Free portfolio scope-out
A 30 to 45 minute call with your compliance lead to walk through the portfolio, the regional split, the existing certificate dates, and the management software in use. - 2
Written account proposal
A per-property certificate rate, regional day-rate clusters for grouped visits, mileage at HMRC AMAP £0.45 per mile, your pre-authorised reactive cap, and a single monthly invoice. - 3
Calendar import and clustering
Existing certificate expiry dates imported into our scheduling system. Regional properties grouped to minimise per-property mileage. - 4
Tenant booking
Tenants contacted 21 days ahead with two date options. Reminders and access-failure escalation handled by our desk, not yours. - 5
On-site CP12 inspection
Full appliance test sequence per Gas Safe Technical Bulletin: tightness test, working pressure, gas rate, FGA, ventilation check, flue integrity, safety devices. Repeat per appliance. - 6
Certificate issued, remedials flagged
CP12 issued through the Gas Safe portal that day. Any defects classified ID, AR, or NCS per the GS(IUR) regulations. Remedial quotes issued under your pre-authorised reactive cap where applicable. - 7
Records uploaded to your platform
PDF certificate, FGA log, and any remedials uploaded to your management software (Reapit, Arthur, PayProp, FixFlo, or bespoke) on the day. - 8
Single monthly invoice
All certificates, remedials, and mileage consolidated on a single line-itemised monthly invoice with portfolio-level reporting.